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IBM Interactive Experience (IBMiX) - User Researcher

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Job IDGBS-0660610Job typeFull-time Regular
Work countryUSAPosition typeProfessional
Work cityAtlanta,GA, Boston,MA, Chicago,IL, New York,NY, San Francisco,CAPosted19-Jan-2015
TravelUp to 4 days a week (home on weekends-based on project requirements)Job areaConsulting & Services
Business groupGlobal Business ServicesJob categoryConsultant
Business unitConServJob roleApplication Consultant
Job role skillsetUsability & User Experience
Commissionable/Sales-Incentive jobs onlyNo

Job description
IBM Interactive Experience (IBMiX) is part of IBM Global Business Services (GBS) consultancy and is ranked by Forrester and Ad Age as among the top ten digital agencies in the world. In the United States, IBMiX has core design studios located in Atlanta, GA, Boston, MA, Chicago, IL, and New York City, NY. We also have career opportunities located into San Francisco/Mountain View, CA. IBMiX has approximately 200 employees comprised of Architects, Copy Writers, Creative/Art Directors, Developers, Project Managers, Visual and User Experience (UX) Designers, and User Researchers. Our core competency is designing and developing the digital user/customer experience for some of the highest profile and most strategic companies in the world. Learn more about IBMiX: ibminteractive.com


The User Researcher will have the ability to bring the tools and methods of user-centered research and design into all stages of application requirements, design, and development. The User Researcher will participate in research efforts to support iterative design and development for consumable applications in a range of contexts from waterfall processes to Agile software development methods. The User Researcher will work with interaction designers, project managers and multi disciplinary teams. The User Researcher must have the capability to use data to argue for improvements to the customer experience. The User Research should also be adaptable, a fast learner, and be willing to work on a variety of projects.

Key Responsibilities:
· Applied user research work (running lab tests, quantitative and qualitative data analysis, eye tracking, competitive benchmarking, UI reviews) and consultation with various product teams.
· Analyzing business, functional and user requirements and understand the synergies and stress points between them (e.g., Task Analysis, Ethnography, Focus Groups, Surveys, Personas, Scenarios, Use Cases, etc.).
· Working with clients to develop an understanding of the characteristics of the intended user segments as well as the ultimate context of application use.
· Understanding the baseline (e.g., heuristic assessments of competitive solutions or prior solutions).
· Experimental & Inspection Methods (e.g., Cognitive Walk-throughs, Think-Aloud Protocols, Remote Usability Testing, etc.) - Design (e.g., Concept Modeling, Rapid Prototyping, Iterative Design, etc.).
· Development (e.g., communicating designs and requirements to developers, evaluating interim software deliveries).
· Consolidate quantitative and qualitative research to inform requirements definition, content strategy, wire frames, visual and interaction design.
· Identify opportunities to improve the user experience and better serve business needs using site analytics and independent research.
· Work closely with stakeholders to outline and execute research plans.
· Responsible for ensuring quality of user research.
· Participate in vendor-based research projects and core strategic research initiatives.
· Consolidate research findings, often from multiple sources, into a short, concise, actionable story for stakeholders. (ibmica) (2252) (ibmix)
  • LI-BV1

    IBMiX positions require you to live within a reasonable commuting distance (generally 50 mi or less) of our core design studios and requires travel up to 4 days a week (home on weekends-based on project requirements).

  • Currently opportunities only exist in the Mountain View / San Francisco Bay area
  • Required
    • Bachelor's Degree
    • At least 2 years experience in user experience design including wireframes, prototyping and user flows required
    • At least 2 years experience in applying user research methodologies
    • At least 2 years experience in software tools for creating design deliverables: Adobe Creative Suite, Microsoft Visio, Axure, OmniGraffle, Balsamiq, Sketch
    • At least 1 year experience in using a variety of platforms such as Windows, Mobile (iOS and Android), Web and Mac technologies
    • At least 1 year experience in engaging customers through current social media platforms
    • At least 1 year experience in web site editorial processes including content creation, digital photography and management of editorial teams
    • Readiness to travel Up to 4 days a week (home on weekends-based on project requirements)
    • English: Intermediate
    Preferred
    • Master's Degree
    • At least 2 years experience in defining information architecture and interaction design for complex software or web applications and/or significant websites
    • At least 2 years experience in defining information architecture, or interaction design for web and mobile application development
    Additional information
    To be an official applicant to IBM, you must submit a resume and online application. Resumes submitted remain active for six months.

    To all recruitment agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company location. IBM is not responsible for any fees related to unsolicited resumes.
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. IBM will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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