Customer Service Representative - Edmonton
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This posting is for the Technical Support Services division of IBM. This is the Software & Hardware support division of IBM Canada Ltd. We install/maintain a variety of IBM and Non-IBM (OEM) equipment. This includes Mainframe / Midrange / Intel Servers / Storage Systems / Banking Industry / PC / Printer and Network (Cisco) environments. We are a National service organization with offices in every major city across Canada. This position will be part of a team of technicians delivering services in Edmonton and Northern Alberta area.
Responsibilities include: The delivery of break/fix services, installations and project work in the Automated Banking Industry area. The environment is a 7x24 operation so some shift work and on-call rotations are part of the role. You must have a valid drivers license.
The Edmonton Branch is looking for a candidate to work in our Automated Banking Industry area. You will be a member of a team responsible for maintaining and installing a variety of automated banking equipment in Edmonton and Northern Alberta. These are highly mechanical machines that demand high availability. Following preventative maintenance procedures are essential in working with this equipment. Dealing directly with our customers is a key aspect to this position. This position includes some shift work and on-call/stand-by rotations. You must have a valid driver’s license.
This individual must be able to work well with a group of peers. You must have demonstrated interpersonal skills as dealing with customers is a constant component to this role. ABM experience would be preferred but a person with a demonstrated mechanical aptitude, working experience repairing computers and printers, and demonstrated troubleshooting skills would be a good fit. Problem solving skills and attention to detail are also important requirements for this role.
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