Mainframe Storage Support (Level 2/3)
|This position is located onsite in Dubuque, IA., no remote work is available. |
IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem and change tickets for storage systems support. Incumbent assesses situation to determine problem facing the client. Responsible for implementing changes to the client’s environment.
Remote work is not available. Pager coverage and possible offshift coverage would be required.
As a member of the Mainframe Storage Team, candidate will be responsible for the Management of Storage and related devices within a mainframe complex. Candidate must have working knowledge of Storage fundamentals, z/OS(MVS) fundamentals, and Storage Devices. Candidate will be expected to posses or gain knowledge of storage management software products including the IBM DFSMSxxx products, CA products, zDMF and others. Candidate will be expected to posses or gain knowledge of storage hardware subsystems including IBM, EMC, HDS, DASD and Removable Media Devices. A plus would be system programming skills in Z/OS(MVS), Job Entry Subsystems(JES), and database management systems.
Primary Job Responsibilities:
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
GTS-SO’s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
|IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.|