Entry-Level Technical Support Specialist
|Fantastic opportunity to strengthen basic IT knowledge and gain invaluable experience!!|
IBM's Delivery Center in downtown Dubuque, Iowa is seeking entry-level Technical Support Specialists responsible for providing support for problem and change tickets for client server support operations. Project tasks are standardized and usually require following a set of repeatable tasks. Some improvements to the routine processes may be identified and implemented.
Primary Job Responsibilities:
• Support problem and change tickets for client server support operations for work involving problem determintation and implementation of changes to hardware, software, applications or network systems. The work is usually routine project work and sets of tasks. The various project work that team members perform on a particular account involves a series of repeatable tasks and steps that are followed when addressing service needs or situations for one or more accounts.
• Pool job roles involve responsibility for accomplishing project work from multiple clients, including planned projects focused on identifying improvements within a work area or process.
• Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Pool team members may also separately interact and exchange information with members of cross-pool teams.
This position is located onsite in Dubuque, Iowa. Remote work is not available. Pager and offshift coverage may be required.
GTS-SO’s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
|IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.|