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Account Focal

Hot job, which is either high priority or requires unique or specialized skills.
Job IDSO_DEL-0568941Job typeFull-time Regular
Work countryUSAPosition typeProfessional
Work cityDubuque,IAPosted04-Sep-2013
TravelNo travelJob areaIT & Telecommunications (non consulting)
Business groupSO DeliveryJob categoryIT Specialist
Business unitGeoSrvDeliveryJob roleServer Support Specialist
Job role skillsetGeneral
Commissionable/Sales-Incentive jobs onlyNo

Job description
Positions are located in Dubuque, IA, remote work is not available. Possible off-shift coverage may be required.

IBM's Domestic Delivery Center in downtown Dubuque, IA, is currently seeking Account Focals responsible for managing the communications and relationship between the technical resources and the internal account team, and managing medium-sized projects.

Candidate will develop a knowledge of systems management and application monitoring in order to facilitate communication, gather requirements, and explain technical solutions in layman's terms.

Primary Job Responsibilities:
Developing a bid, managing transition and transformation projects, documenting roles and responsibilities, managing workload for technical resources, and ensuring customer needs are met in the steady state environment.
  • High School Diploma/GED
  • At least 3 years experience in a process driven workspace
  • At least 6 months experience in using Microsoft Office or Lotus Symphony
  • English: Fluent
  • Associate's Degree/College Diploma in Information Technology
  • At least 4 years experience in a process driven workspace
  • At least 1 year experience in using Microsoft Office or Lotus Symphony
  • At least 2 years experience in IT Project Management
  • Basic knowledge in problem and change ticketing systems
  • At least 6 months experience in systems management
Additional information
Global Technology Services Strategic Outsourcing (GTS SO)"s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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