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UNIX/Intel Systems Admin - TAD4D or TADDM (Level 2/3)

Hot job, which is either high priority or requires unique or specialized skills.
Job IDSO_DEL-0576905Job typeFull-time Regular
Work countryUSAPosition typeProfessional
Work cityDubuque,IAPosted07-Oct-2014
TravelNo travelJob areaIT & Telecommunications (non consulting)
Business groupSO DeliveryJob categoryIT Specialist
Business unitGeoSrvDeliveryJob roleServer Support Specialist
Job role skillsetGeneral
Commissionable/Sales-Incentive jobs onlyNo

Job description
Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided.

IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for providing support for problem tickets and steady state activities in for Integration Operations. The Configuration Manager position will troubleshoot issues related to Tivoli Asset Discovery for Distributed (TAD4D), Tivoli Application Dependency Discovery Manager (TADDM).

IT Specialists in this job role will have expertise in supporting and troubleshooting application and system problems. Typical examples of the deliverables are addressing errors that have occurred in with TAD4D & TADDM scans not completing correctly. IT Specialists will have to troubleshoot tools and systems to determine the problem, and how to resolve.

Primary Job Responsibilities:

  • Ensure TAD4D & TADDM errors are addressed by creating problem tickets for tracking and action the issue to resolution by resolving the problem.

  • Resolve any issues with the TAD4D & TADDM scans that did not complete successfully and rerun any necessary scans.

  • Run any necessary manual scans

  • Work with peer teams as necessary to ensure scans complete successfully and tools remain operational.

  • Manage tickets in the IBM and customer ticketing systems to insure they are updated and completed in the appropriate timeframes based on severity.

    Pager and off-shift coverage may be required.
  • Required
    • High School Diploma/GED
    • At least 1 year experience in application support, troubleshooting issues, resolving issues and maintaining a healthy environment
    • At least 1 year experience in UNIX and/or Windows admin support, network knowledge (firewall and ports)
    • English: Fluent
    • Associate's Degree/College Diploma in Information Technology
    • At least 1 year experience in databases, including SQL, DB2, Lotus/Domino, Notes, Websphere
    • At least 1 year experience in integration techniques and Architecture
    • Basic knowledge in problem ticketing tool
    • Basic knowledge in TAD4D or TADDM
    Additional information
    GTS-SO’s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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