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Unix Technical Support Specialist (Level 2/3)

Hot job, which is either high priority or requires unique or specialized skills.
Job IDSO_DEL-0584784Job typeFull-time Regular
Work countryUSAPosition typeProfessional
Work cityDubuque,IAPosted27-Aug-2013
TravelNo travelJob areaOperations (all other)
Business groupSO DeliveryJob categoryIT Specialist
Business unitAppsOnDemandJob roleServer Support Specialist
Job role skillsetGeneral
Commissionable/Sales-Incentive jobs onlyNo

Job description
Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided.

IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment. Pager coverage and possible off-shift coverage may be required.

Primary Job Responsibilities:

  • Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides an intermediate level (Level 2) to high level (Level 3) of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.

  • Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.

  • Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams.

    Typical skills used in this Level 2/3 role include:

  • Unix
  • AIX, HP-UX, Sun/Solaris 10/11, Linux
  • SAN experience from a Server
  • Middleware
  • APARs / Security Alerts
  • Veritas clustering / HACMP / ServiceGuard
  • Virtualization
  • NIM / LPAR / HMC / Z/FS, Virtualization, Containers/LDOMs, Sparse Zone
  • Act with a sense of urgency, responsiveness, ability to work without direction and constant monitoring
  • Required
    • High School Diploma/GED
    • At least 2 years experience in systems administration within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
    • At least 2 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
    • English: Fluent
    Preferred
    • Associate's Degree/College Diploma in Information Technology
    • At least 4 years experience in systems administration within any of the following operating support platforms: HP, Sun Solaris, AIX, Linux
    • At least 4 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
    • Basic knowledge in LEAN methodologies
    • Basic knowledge in Maximo tool
    • Certified in Systems Administration disciplines for an operating systems support platform
    Additional information
    GTS-SO’s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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