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Mainframe Storage Support (SME)

Job IDSO_DEL-0602873Job typeFull-time Regular
Work countryUSAPosition typeProfessional
Work cityDubuque,IAPosted05-Sep-2013
TravelNo travelJob areaIT & Telecommunications (non consulting)
Business groupSO DeliveryJob categoryIT Specialist
Business unitGeoSrvDeliveryJob roleServer Support Specialist
Job role skillsetGeneral
Commissionable/Sales-Incentive jobs onlyNo

Job description
Remote work is not available. All work is conducted at IBM's Dubuque, Iowa Domestic Delivery Center. Relocation to Dubuque, Iowa is required and reimbursement is not provided.

IBM's Domestic Delivery Center in downtown Dubuque, Iowa is seeking Technical Support Subject Matter Experts responsible for providing support for problem and change tickets for storage systems support. Incumbent assesses situation to determine problem facing the client. Responsible for implementing changes to the client’s environment.

Remote work is not available. Pager coverage and possible off-shift coverage would be required.

As a member of the Mainframe Storage Team, candidate will be responsible for the Management of Storage and related devices within a mainframe complex. Candidate must have working knowledge of Storage fundamentals, z/OS (MVS) fundamentals, and Storage Devices. Candidate will be expected to posses or gain knowledge of storage management software products including the IBM DFSMSxxx products, CA products, zDMF and others. Candidate will be expected to posses or gain knowledge of storage hardware subsystems including IBM, EMC, HDS, DASD and Removable Media Devices. A plus would be system programming skills in z/OS (MVS), Job Entry Subsystems(JES), and database management systems.

Primary Job Responsibilities:
  • Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
  • Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
  • Required
    • High School Diploma/GED
    • At least 3 years experience in at least one or more of the following: z/OS Operating System, Z Series Hardware, Mainframe Storage Management
    • At least 3 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
    • At least 3 years experience in of one or more of the following: SMS, DFHSM, RMM, CA1, CA-Vantage, CA-Disk
    • English: Fluent
    Preferred
    • Associate's Degree/College Diploma in Information Technology
    • At least 5 years experience in at least one or more of the following: z/OS Operating System, Z Series Hardware, Mainframe Storage Management
    • At least 5 years experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
    • At least 1 year experience in LEAN methodologies
    • At least 1 year experience in Maximo tool
    • At least 4 years experience in of one or more of the following: SMS, DFHSM, RMM, CA1, CA-Vantage, CA-Disk
    • Certified in Cisco, Brocade, DS8 or other storage technologies
    Additional information
    GTS-SO’s mission is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. The Domestic Delivery Center in Dubuque, IA is focused on increasing GTS-SO delivery quality. Global Technology Services (GTS) brings together all of IBM's service delivery capabilities for Strategic Outsourcing.
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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