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Technical Support Professional - Platform Computing

Job IDSTG-0610563Job typeFull-time Regular
Work countryCanadaPosition typeProfessional
Work cityMarkhamPosted11-Mar-2014
TravelNo travelJob areaSoftware Development
Business groupIBM Systems & Technology GroupJob categorySoftware Development & Support
Business unitSTG OtherJob roleTechnical Support Professional
Job role skillsetGeneral
Commissionable/Sales-Incentive jobs onlyNo

Job description
IBM Platform Computing is a leader in cluster, grid, and High-performance computing (HPC) cloud management software serving more than 2,000 of the world’s most demanding organizations. For over 20 years, its workload and resource management solutions have delivered optimized IT infrastructures, ease of management, and lower costs for commercial, High-performance computing, and technical computing clients. Visit www.ibm.com/PlatformComputing. Twitter: @IBMPlatform. For more information about IBM Technical Computing: www.ibm.com/TechnicalComputing.

We are currently looking for an individual to fill the role of Technical Support Specialist based in Markham, ON.

The Customer Support Specialist performs product support on moderately and moderately complex problems. Operates under moderate supervision.

Responsibilities
  • Provide world class technical support to large enterprise customers
  • Resolve customer issues with investigation and troubleshooting on software products, which requires solid knowledge of system programming
  • Identify product defects at source code level and coordinate with R&D team for fixes and patches
  • Handle urgent customer situations and provide emergency fixes or solutions to customers
  • Develop support tools for improvement of service quality and productivity
  • Work with R&D to validate and articulate customer requirements for grid adoption

    Qualifications
  • Bachelors of Science in Computer Science/Engineering or equivalent
  • Extensive system level programming knowledge of Windows/Unix/Linux
  • Demonstrated experience of 'C' and C++ system level programming
  • Ability to adopt and learn new technologies
  • Demonstrated communication skills and inter-personal skills
  • Ability to troubleshoot, analyze and resolve problems and issues
  • Demonstrated good productivity and quality results at customer issue handling
  • Knowledge of High-performance computing is a plus
  • Required
    • Bachelor's Degree
    • At least 1 year experience in Working experience in software support or software development
    • At least 1 year experience in Solid experience of C or C/C++ system level programming on LINUX
    • At least 1 year experience in Customer Support, anlaysis and issue resolution
    • English: Fluent
    Preferred
    • Information Technology
    • At least 2 years experience in Working experience in software support or software development
    • At least 3 years experience in Solid experience of C or C/C++ system level programming on LINUX
    • At least 2 years experience in Customer Support, anlaysis and issue resolution
     
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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